Tag Archives: substandard

Some Customers Will Try Anything To Get Their Money Back

I am in the business of installing tvs, stereos, computers, and almost any other electronics.  Back some time ago I did a tv installation for a customer.  When I go out to a customers home I do everything possible to make sure that the customer is happy with their installation before leaving.  In doing a tv installation I have a lot of things to do to make sure the installation is flawless.

I got a call about a week after doing the installation from the company that I get some of my work from.  They advised me that I needed to go out and warranty my installation.  I was told that the customer was claiming that their tv was not level.  Knowing that my job was done absolutelly perfect I scheduled a return trip to check the installation, and get photos.

After arriving at the home I found nothing wrong with the installation.  The tv was still straight as can be.  I called into the company and reported my findings.  About a week later I was advised that once again the customer was still complaining that their tv was not level, and they wanted another tech to come out and review the job.  I called in and asked if my pictures weren’t clear enough to show that the tv was level.  I was told that they needed to check it out.  I further noted to the company that any person that saw the photo could tell that the tv was level.  Another tech went out and cleared the job as level.

After a month of the job in escalation I called in and found out that the customer was disputing the matter, and they had to listen to the customer to avoid any further issues.  If I only had a little more money to spend on equipment I may go out and get something like a pls-4 level.  That is a piece of machinery that almost no one could question.