Tag Archives: money

Some Customers Will Try Anything To Get Their Money Back

I am in the business of installing tvs, stereos, computers, and almost any other electronics.  Back some time ago I did a tv installation for a customer.  When I go out to a customers home I do everything possible to make sure that the customer is happy with their installation before leaving.  In doing a tv installation I have a lot of things to do to make sure the installation is flawless.

I got a call about a week after doing the installation from the company that I get some of my work from.  They advised me that I needed to go out and warranty my installation.  I was told that the customer was claiming that their tv was not level.  Knowing that my job was done absolutelly perfect I scheduled a return trip to check the installation, and get photos.

After arriving at the home I found nothing wrong with the installation.  The tv was still straight as can be.  I called into the company and reported my findings.  About a week later I was advised that once again the customer was still complaining that their tv was not level, and they wanted another tech to come out and review the job.  I called in and asked if my pictures weren’t clear enough to show that the tv was level.  I was told that they needed to check it out.  I further noted to the company that any person that saw the photo could tell that the tv was level.  Another tech went out and cleared the job as level.

After a month of the job in escalation I called in and found out that the customer was disputing the matter, and they had to listen to the customer to avoid any further issues.  If I only had a little more money to spend on equipment I may go out and get something like a pls-4 level.  That is a piece of machinery that almost no one could question.

Changing My Customers Ways

Being a computer technician I am continually trying to bring customers up to date with technology.  I am gradually getting customers to “Go Green.”  Along with the “Go Green” endeavor I am also trying to show customers ways that they can save money in their business.

I have one client that has 3 offices throughout the state.  He was spending a fortune on his phone bill.  This had a lot to do with having dedicated lines for the offices to communicate with each other.  I showed him how they can use internet video conferencing to reduce phone bills, and increase productivity.  He gave it a try, but never took the time to implement it fully.

In my business I am using a tablet now to reduce paperwork.  I am starting to experiment with digital signatures.  Now all I have to do is convince my contracts to fully push the digital technology to its fullest.

Time To Go Green With Solar Energy

For the last few years I have been telling my wife that I would love to save us a little money by getting a solar system on the house.  Well, late last year I heard a commercial about getting a solar system for $0 down.  Keep in mind that as time goes on the cost for electricity goes up.  A few years ago electric was far cheaper than it is today, and delivery costs did not exist.

We called the company and within a few days a man came out to the house and went over all of the fine details.  After hearing his offer I decided to shop around and see what else was available to me.  I found another company that offered me a system with more GUARANTEED Killowats Per Year.  Sungevity gave me information that I didn’t have to decode, or have a science degree to figure out.

We started out with the web interface that pinpoints your house, and asks some general questions about your current electric.  Once that was completed I got a email back the following day with “Projected” system specifications.  In a lot of ways I found this easier than getting home insurance quotes, or even an rv insurance quote.  If your house is not feasible they will email you why, and you can decide on resolving the issue if you want to still go solar.  We then signed a contract based on those calculations.  (You are fully able to cancel the contract if anything isn’t as you desire in the next steps.)  The next step was to have a site inspection.  During the site inspection they check shading, roof, electric, and a few other things.

We signed our contract at the beginning of October 2011.  By the beginning of December everything was in line regarding paperwork, and permits were applied for.  When we came back from vacation the first week of January we were contacted to schedule our installation.  Last Friday the trucks rolled in and started the installation.  By the time all inspections were finished we came to today.  The system was tested out, and the only thing left is the interconnection to the utility system.  They are giving me an IPad 2 as part of their promotion.  The IPad 2 is coming with an app that will keep me apprised of my solar systems status.  There is NO Android app as of yet, but I already figured that out, and have the capability of seeing the info on my Android.  The installation crew was very nice, and did a very good job.  There were no problems, and they worked around us in every possible manner.

On top of those savings we also signed up with one of the subsidary utility rates.  Our electric is locked in currently at @11%.  In September we are going to change over to a different subsidary so that we can take advantage of lower rates again.

If you are thinking about saving some money on your electric feel free to ask me any questions you have.  I have done all the number crunching manually so that I could see for myself what I will be saving.  My numbers had nothing to do with anyones promises so noone set any expectations.

Here are my calculations…

You can do the same if you have your yearly KwH from your electric company, and you have calculated your yearly spending with your electric company.

  1. Last year I used @17400 KwH
  2. I spent $2962.59 for electric in 2011.
  3. I am being GUARANTEED @6100 KwH (Included with my lease)
  4. Multiply 6100 x JCP&L rate = PowerSavings
  5. Multiply 6100 x JCP&L delivery = Delivery Savings
  6. Add those 2 numbers together.
  7. Subtract those numbers from your yearly spent.
  8. Add your yearly lease cost.
  9. The final number is what you would have spent last year if you were on solar electric.
  10. We have come to calculations of @$500-600 savings after all costs. (This number does not include any extra electric that we generate over the 6100 KwH.  That electric is ours for FREE.)

Send me an email, or leave a comment here if you want me to send you a link so that you can benefit from the promotions that are running.  Currently they are offering a $500 bonus, and a IPad 2 if you are referred in by another customer.

My email is: JMarsden92@Comcast.Net

My Sungevity referral number is: 121828.  Use this number when going through the website for your IQuote.