I have been blogging @ 2 years. When I first started out I was self hosting my blogs from my own servers. I decided that it may be easier to go to a hosting company for what I had understood pricing was at. I took my sisters advice, and moved everything over to Surpass Hosting.
Throughout the first half of the year I had intermittent issues with my sites lagging drastically. I also had a problem where Surpass did some server maintenance, and my sites were completely down, and they didn’t even have the common decency to advise the users that they were going to do this work. I routinely went into a chat with them to address the problems. I had been told many times that a user (NOT ME) was abusing the system, and they would resolve it immediatelly. They also offered to move me to another server, and I quickly told them I would move. They claim they never got the email, and my sites never got moved. The last instance I had with Surpass which made me move my sites was last week. I went into a chat, and was advised that another user on the same server was abusing the MySql connections, and they were taking care of it. My sites stayed down for the next 24 hours. I was on chats with them every couple of hours, and they claimed that everything should have been working, but they would work on it. After a whole day I had another chat, and was advised that “Due to spam comments” they were suspending my account. I told them I would put captcha code in if they opened my site up. They never opened it up, so my sites stayed dark. The next day I was put in contact with the main company that works with Surpass. (Hostdime) I was assured that they would look into the issue, and that they didn’t understand the issue either. Here is the funny part… I received a ticket from them about the abuse, and the dates in the abuse were well over 3 months earlier. I didn’t get any satisfaction from Hostdime either, but being they weren’t directly involved I can’t hold them accountable. I will do what I can to help those on Surpass understand what kind of a shab job they are dealing with. Here’s the last kicker… even thought they cut my service early they aren’t even offering any money back for “Lack of service” which is considered Theft of Services.
If you want to know how bad they are do a Google search about Surpass Hosting reviews. You will see that everything I said is consistent with everyone else that had complaints. If they say anything different… They are LIARS!
Plain and simple… If you are on Surpass Hosting… RUN! They don’t have any phone support, and even the host I went to now has phone support, and I am paying almost the same amount of money. In my opinion Surpass Hosting is the worst hosting company that you could choose if you are running a website of any type.
Check out Powweb.com. They will work with you to get everything running, and they will treat you like a real person.