We recently found that an item we had was broken. Luckily we had a SquareTrade warranty. They advised me to first contact the manufacturer, and the manufacturer couldn’t help. After contacting SquareTrade they shipped me a box with a label, and the item had to be sent to them. After they received the item they immediatelly notified me that they were cashing me out, and I could claim my money through PayPal.
All in all SquareTrade is a service that is well worth the money. They charge fees that are @ 1/2 price the major stores are for their warranties.
You can get more information at: Http://www.Squaretrade.Com