I am in the business of installing tvs, stereos, computers, and almost any other electronics. Back some time ago I did a tv installation for a customer. When I go out to a customers home I do everything possible to make sure that the customer is happy with their installation before leaving. In doing a tv installation I have a lot of things to do to make sure the installation is flawless.
I got a call about a week after doing the installation from the company that I get some of my work from. They advised me that I needed to go out and warranty my installation. I was told that the customer was claiming that their tv was not level. Knowing that my job was done absolutelly perfect I scheduled a return trip to check the installation, and get photos.
After arriving at the home I found nothing wrong with the installation. The tv was still straight as can be. I called into the company and reported my findings. About a week later I was advised that once again the customer was still complaining that their tv was not level, and they wanted another tech to come out and review the job. I called in and asked if my pictures weren’t clear enough to show that the tv was level. I was told that they needed to check it out. I further noted to the company that any person that saw the photo could tell that the tv was level. Another tech went out and cleared the job as level.
After a month of the job in escalation I called in and found out that the customer was disputing the matter, and they had to listen to the customer to avoid any further issues. If I only had a little more money to spend on equipment I may go out and get something like a pls-4 level. That is a piece of machinery that almost no one could question.