Yesterday there was a guy named Frank N. walking around our neighborhood. We didn’t know what he was doing until he approached my wife and started asking about our tv/phone/internet services. He said he was from Comcast.
My wife, and I would never leave DirecTV at this point in time. Comcast tv service is the absolute worst service that I have ever seen. He left, and went to my neighbors house. While there he had my neighbor convinced into switching over to Triple Play. What he didn’t know was that you cannot run a server on a residential plan. You also cannot get static ip’s on a residential. He claimed that he had called in and was advised that all this could be done. My neighbor called me, and asked me to come over and straighten this all out. Why me… Well, I used to do work for cable, and I happen to know a lot about the services that Comcast offers.
I told him bluntly that he knew nothing of what he was selling, and that I was calling his bluff about what he was selling. I called in and spoke with senior tech support reps that advised me of the same things that I already knew. You cannot run servers on residential accounts, and static ip’s are not available on residential accounts either.
He was also trying to convince him to switch his tv service. I told the guy that DirecTV has a much more superior service, and that was that. The salesman even went as far as making my neighbor believe that the Sunday Ticket was available. He later changed his story to Comcast having access to the sports network. BIG DIFFERENCE!
Neighbor came to me today, and said that the guy called, and tried to con him into something else. He also said that I was very unprofessional. Why was I unprofessional? I advised my friend / neighbor that this man was selling a bridge that he couldn’t deliver. This man doesn’t have the bowling spheres to say that to my face. I did call to speak with management, but that is like winning the lottery… It doesn’t happen often.
Moral of this story… Believe nothing the door to door salesman try to sell you. If you are on DirecTV, and they offer to buy you out of your contract… Watch your rear end. If they fail to pay any part of the early termination fee, then you will still be liable for payment.
This salesman knew nothing!